SHIPPING POLICY

Thank you for shopping with SPRURY. This Shipping Policy explains our order processing time, shipping time, shipping methods, tracking information, free shipping promotions, and what to do if your package is delayed, lost, or affected by an incorrect address.

Free Shipping Promotions

SPRURY may offer free shipping promotions from time to time depending on the current website campaign.

If your order qualifies for free shipping, the shipping discount will be shown automatically at checkout or according to the promotion rules displayed on our website.

Please note:

• Free shipping may apply to eligible products only.
• Some special, oversized, limited, pre-sale, or promotional items may be excluded.
• Free shipping usually applies to standard shipping only.
• Express shipping, if available, may require an additional fee.
• If your shipping destination is not available at checkout, we are unable to ship to that location.

New Arrivals and Product Availability

Our website may regularly update with new clothing pieces, seasonal styles, collections, or promotional items.

Product availability may vary, and some items may sell out, be removed, or become unavailable without prior notice.

Order Processing Time

Most orders are processed within 3–7 business days after payment is confirmed.

For high-demand items, promotional items, pre-sale items, or products that require additional preparation, processing may take an additional 3–5 business days.

Orders are not usually processed on weekends or public holidays.

Shipping Time

Estimated shipping time is usually 7–14 business days after the order has been shipped.

Shipping time may vary depending on your destination country or region, customs clearance, public holidays, weather conditions, carrier delays, local delivery conditions, and high order volume.

Please note that order processing time and shipping time are separate. The total delivery time includes both processing and shipping.

Shipping Methods

We may offer standard shipping, free standard shipping, and express shipping depending on the destination, product type, order value, and available carrier options.

Available shipping methods and costs will be shown at checkout before payment.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information if tracking is available.

Tracking updates may take a few business days to appear after the package has been handed over to the carrier.

If you have not received tracking information or your tracking has not updated for several days, please contact us at email@sprury.com with your order number.

Delayed Shipments

Delivery may be delayed due to customs inspection, public holidays, weather conditions, carrier delays, local delivery issues, high order volume, or other situations beyond our control.

If your package is significantly delayed, please contact us at email@sprury.com. We will help check the shipment status and provide further assistance.

Lost Packages

If your tracking information shows that the package has not been delivered for an unusually long time, please contact us at email@sprury.com.

We will help investigate the shipment with the carrier. Depending on the result of the investigation, we may offer a replacement, resend the order, or provide another suitable solution.

Incorrect or Incomplete Address

Please make sure your shipping address, phone number, email address, and delivery information are complete and correct before placing an order.

SPRURY is not responsible for delivery failure, return, delay, or loss caused by an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible at email@sprury.com.

If the order has not been shipped, we will try our best to update the address. If the order has already been shipped, we may not be able to change the shipping address.

Additional shipping fees may apply if the package needs to be resent due to an incorrect or incomplete address.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges required by the destination country or region.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

SPRURY is not responsible for delays caused by customs clearance, local customs procedures, import restrictions, or local delivery requirements.

Failed Delivery or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, unclaimed package, customs issue, or customer refusal, please contact us at email@sprury.com.

Depending on the situation, we may arrange reshipment, refund, or another suitable solution. Additional shipping fees may apply.

Original shipping fees, return shipping fees, customs duties, taxes, and related service fees may not be refundable unless the issue was caused by our error.

Order Status Questions

If you have any questions about shipping, tracking, delivery delays, address changes, or your order status, please contact us:

Email: email@sprury.com